Manage customer claims.

Coordinate emergency and containment actions further to customer claims, including activities of residents and sorting companies

Lead the problem-solving process following customer complaints, coordinating a cross-functional team

Issue claims to suppliers, in case of non-compliant components identified during incoming inspection, production, or by the customer

Analyse the consistency of 8D reports received from suppliers and monitor supplier action plans

Required Competencies

• Educational background in technical or scientific disciplines
• Fluent in English
• Familiarity with problem-solving methodologies (e.g., Ishikawa, 5 Whys, Root Cause Analysis)
• Strong skills in Microsoft Office tools (Excel, Word, PowerPoint)
• Effective communication skills
• Leadership, persuasion, and coordination skills

Valued competencies

• Knowledge of ISO 9001 and IATF 16949 standards
• Knowledge of VDA standards
• Knowledge of customer requirements related to claim management
• Knowledge of the SAP ERP system
• Familiarity with statistical concepts
• Ability to use measurement equipment
• Experience in the automotive industry
• Experience in non-conformities management

• Manage customers’ and suppliers’ claims, ensuring effective problem resolution for quality-related issues and compliance with customer-specific requirements